Nuage Networks from Nokia rated within the Chief Quadrant with the #1 ranking for product options and buyer satisfaction.
Deploying a Managed SD-WAN service is the ‘go to’ resolution for Enterprises as they modernize their community infrastructure as a part of their digital transformation. This has been very evident during the last twelve months with our managed service supplier companions increasing their choices to Enterprises wanting a WAN that delivers safe connections no matter their staff’ location.
Validating the growing demand for managed SD-WAN from Enterprises is a current report from main trade analyst firm Data-Tech with their Software program Critiques 2021 SD-WAN Information Quadrant.
SD-WAN is essentially the most useful broad space networking know-how the enterprise has had entry to in 10 years. Able to delivering fast enterprise worth in a really tangible arduous greenback method. It has a bunch of further operational advantages, however most significantly it’s a proving floor for IT operations. The subsequent-gen community goes to require coding abilities reasonably than cabling abilities. Will probably be described by its insurance policies reasonably than its structure.
John Annand, Analysis Director, Infrastructure & Operations, Data-Tech Analysis Group.
This report is exclusive because the outcomes are based mostly solely on suggestions on person satisfaction associated to product options and the shopper expertise with the seller. Aggregated emotional response scores are included within the areas of service, negotiation, product affect, battle decision, technique and innovation to create a robust indicator of general buyer feeling in direction of the seller and its product – all from the SD-WAN customers’ viewpoint.
Nuage Networks scored extremely throughout a number of key standards which led us to realize a place within the Chief Quadrant of the report, beating out all different distributors on the important ‘Product Options and Satisfaction’ axis.
Along with the Chief Quadrant putting for Nuage Networks we additionally picked up 5 gold medals as the highest ranked vendor for the next standards.
Vendor Functionality Satisfaction
• #1 Enterprise Worth Created
• #1 Vendor Assist
• #1 Availability and High quality of Coaching
Product Characteristic Satisfaction
• #1 Dynamic Routing
• #1 High quality of Service
The accolades didn’t cease there with Nuage Networks being ranked within the high three in 5 of the seller functionality metrics and likewise within the high three in 5 of the product characteristic metrics.
The outcomes again up the work the product staff have executed in making a world class platform for managed SD-WAN providers. Getting this suggestions on the product is implausible however the staff at Data-Tech delve deeper into the satisfaction of the shopper with a set of questions that give firsthand suggestions on their expertise working with distributors.
Referred to as the “emotional footprint”, it offers qualitative analysis on strategic positioning of the answer throughout the buyer enterprise and the relationships between the shopper and Nuage Networks. This suggestions is efficacious in that it helps us to grasp the important thing drivers for our clients and the way we will constantly enhance the product and relationships to maximise the worth we offer.
Highlights of this a part of the report included.
• On the product facet; 100% satisfaction in Service Expertise, Product Expertise and Downside Decision.
• On the connection facet; 100% satisfaction on the interactions with the Gross sales, Technical and Product Specialists, Shopper Providers, and Management groups.
Total, Nuage achieved the #1 rating amongst all distributors on the important thing metric of ‘Plan to Renew’ and #2 rating on ‘Likeliness to Advocate’ and ‘Price is Truthful Relative to Worth’.
Buyer satisfaction surveys like this, particularly when performed by an impartial third celebration, present direct suggestions on what we’re doing proper and the place we have to enhance.
The suggestions from the report, and from ongoing engagements with our clients, are a part of our persevering with course of to enhance the answer and meet the challenges of managed SD-WAN, safety, and cloud networking as they emerge. The accolades are nice, however they highlighted a number of areas the place we will enhance and which the staff have firmly set their sights on.