“Is it a community difficulty or a tool difficulty?”
How can one actually inform whenever you and your workforce are coping with:
- Not sufficient employees to cowl all of the duties and jobs to be performed
- Not sufficient funds to meet all the new requests for networking and software calls for
- Not sufficient expertise pipeline to fill the open spots on the workforce that you just’ve managed to safe?
The calls for to resolve potential community points are steadily escalating as organizations and workers are returning to a “regular tempo” of enterprise within the two plus years of pandemic life. So how are you going to make sure that the instruments that you just and your workforce are utilizing can provide the community and consumer machine visibility that you just crave? With funds and useful resource constrained groups, you merely can’t afford to ship a workforce member out into the sphere for each incident.
Final yr, we launched Excessive Intuitive Insights, a cloud-based software from our ExtremeCloud portfolio, to assist resolve this very drawback. With this resolution, firms utilizing Zebra handheld cellular units can immediately monitor, determine, isolate, and remediate points that would impression Wi-Fi connectivity, roaming, software and voice efficiency. This resolution combines Excessive’s community visibility to Zebra’s Mobility DNA options (previously often called Wi-fi Insights).
At this time, we’re introducing model 2.0 which is able to embody new options that we’re excited to share!
According to one of many core tenets of Excessive Networks’ Infinite Enterprise idea, we’ve been centered on constructing consumer-centric experiences. As a substitute of spreadsheets and lists, we’ve created widgets and visible alerts to make it extra apparent about the place a problem with the machine or the community may be.
Extra Information in regards to the Gadgets Linked to Your Community
Most troubleshooting purposes solely have IP or MAC Addresses for all of the linked units – which makes fast identification as environment friendly as discovering a needle in a haystack. On this launch, we’ve added extra fine-grain identifiers, like machine mannequin, and added extra consumer data, like bodily location, battery life, software program particulars, and NTP state.
Extra machine degree intelligence
Right here you may drill down even additional to see what’s happening at a person machine degree to diagnose if the difficulty may very well be a Wi-Fi Hyperlink, roaming, latency or VoIP hyperlink high quality difficulty.
“The place’s the responsible machine?”
Ever have these days when customers on the bottom are complaining about a problem and asking for localized help, however you don’t know the place they’re in your warehouse, workplace, or retail retailer? With our Occasions web page, you may see not solely what occasion occurred, but additionally the place the machine is that will help you with difficulty decision.
Community AND machine knowledge, you say?
No hocus pocus or a number of tabs right here. Inside the Excessive Intuitive Insights 2.0 launch, you may see Obtained Sign Power Indicator (RSSI) knowledge from BOTH the community and machine perspective. As a networking administrator, you’d sometimes solely be capable of declare that the community was dwell and linked to a tool. Now now you can match that community knowledge to the machine RSSI.
All in all, every of those new options had been designed to assist our clients enhance the accuracy of their troubleshooting efforts and cut back the general period of time and instruments wanted to determine “is that this actually a community difficulty or a tool difficulty?”.
I couldn’t be prouder of the work that our Excessive workforce has performed to advance the capabilities inside Excessive Intuitive Insights. And, after all, I’m extremely enthusiastic about our continued collaboration with Zebra. If you wish to be taught extra about this product, take a look at the Excessive Intuitive Insights Web page.